Booking conditions

Be careful
Anything owned by the client is under his own responsability. They are not covered by an insurance from LES CHALETS DU JARDIN ALPIN. The client has therefore to contract an insurance for his properties, and above all against thief of skis left in skilockers or parking or any public place.

1. Main Services

Your apartment is situated in a high standart residence including chalets built in traditional style (wood, stone, slates rooves). Les Chalets du Jardin Alpin is situated in a quiet residential part of Val d'Isère at the foot of the Solaise massif, doorstep skiing, next to the skilifts of Solaise and Bellevarde. A free shuttled bus service is running from the residence area in direction of the historical center of Val d'Isère at about 800m.

Each apartment is equipped with a dishwasher, combined oven, a satellit TV, direct phone. The booking include linen and towels as well as a regular light cleaning. Extras services are proposed with extra charge such as : covered parking(included in summer only), bakery service, breakfast, laundry service, rental of cots.
The residence has got a luggage room with showers and cloackrooms.

2. Option

You can take an option (valid for 7 days) at LES CHALETS DU JARDIN ALPIN on the phone ( 04.79.06.75.00) or by fax ( 04.79.06.75.01). The confirmation is made by paying a deposit of 25% of the total amount before the option deadline.
In case of cancellation, the deposit is not refundable. (see paragraph 4 for cancellation fees).

3. Booking / Confirmation

The booking is confirmed at reception of the 25% deposit before the option deadline with a contract. The balance of the stay is to be paid one month before arrival.

Bookings are contracted for a minimum of 7 nights, except exceptionnal case. The stays last from saturday 5pm till saturday 10am. All the supplementary nights ( not in contract) are billed 25% of the basic price(on request and depending on availabilities).

4. Prices and extras charges

You will have to add a damage deposit of guaranty of 350 euros per apartment with the price of your stay.This deposit can be given by credit card (except American express or diners) or by chek in euros.

The damage guaranty deposit, reduced by eventuals charges of breaking or other problems, is given back to you at your departure(except if you're leaving during the night, in that case, we will send it back to you).

For foreign customers, the damage guaranty deposit, reduced of eventuals charges of breaking or other problems, is sent back to you in a delay resulting of formalities of the change control.

At the end of your stay, you will have to add the local taxes : 0.90 euros per night per adult, as well as your extras.

In case of cancellation, you will be billed as follow :
* From the confirmation to 30 days before arrival : 25% of the total amount of the booking.
* from 29 to 15 days before arrival : 50% of the total amount of the booking.
* from 14 to 07 days before arrival : 75 % of the total amount of the booking.
* less than 7 days before arrival and no-show : 100% of the total amount of the booking.

The booking does not include any insurance for cancellation.

5. Reception and keys

Keys are given at reception of CHALETS DU JARDIN ALPIN (area of LA LEGETTAZ just after CLUB MED), between 5pm and 7pm, if you would arrive after 7pm we would be grateful that you call us to take all the dispositions to leave you the keys of your apartment.

Every broken or lost key will be charged

6. Occupation

At your arrival you will be given a dish inventary. Every complaint about the apartment and the inventory must be told in the next 24 hours after the remitting of the keys. Every missing or broken object will be billed at your departure.

The dates and the time of departure (10am) must be strictly respected.

The apartment must be given back in a clean state, washing up done and dishes tidy, if contrary we would have to charge you 38 euros for housekeeping.

7. Special conditions

Customers are asked :
- to take care of the apartment.
- not to be more people than the number indicated on the contract which is equivalent to the bedding equipment given for the apartment.
- to respect orders concerning energy safety, notably in avoiding leaving windows opened ant the heating on to prevent the risks of frost.
- to respect the rules of the chalets, notably concerning the obligation of quietness after 10pm.

8. Phone

Each apartment is equipped with a phone with a direct line. The line is open on your arrival. The payment of phonecalls will be done depending on the automized detail of your phonecalls given at your departure.